Contact Us
We’d love to hear from you! Whether you have questions about our custom metal signs, need help with your order, or want to discuss a custom design idea, our team is here to assist you.
Get in Touch
📧 Email (Recommended)
Email is the fastest way to reach us! We monitor our inbox throughout the business day and typically respond within a few hours. For complex design inquiries, email allows us to send visual examples and detailed explanations.
📱 Phone & WhatsApp
1-507-478-4425
Call or message us on WhatsApp. Due to time zone differences between China and the US, email often provides faster responses, but we’re happy to speak with you directly when available.
🌐 Website
www.gstdb.com
Browse our products, view our gallery, and place orders directly through our website.
Our Business Hours
China Standard Time (UTC+8)
- Monday – Friday: 9:00 AM – 6:00 PM CST
- Saturday: 9:00 AM – 2:00 PM CST
- Sunday: Closed
Time Zone Conversion
China is ahead of US time zones:
- EST (New York): We’re 13 hours ahead
- CST (Chicago): We’re 14 hours ahead
- MST (Denver): We’re 15 hours ahead
- PST (Los Angeles): We’re 16 hours ahead
Example: When it’s 9:00 AM Monday in Xiamen, it’s 8:00 PM Sunday evening in New York.
Best times to reach us (US time):
- Evening: 6:00 PM – 2:00 AM EST (our morning/afternoon)
- Late night/Early morning: 2:00 AM – 5:00 AM EST (our afternoon/closing)
Don’t worry about the time difference! Email us anytime, and we’ll respond during our next business day – usually within 24 hours or less.
Our Location
Gstdb
Bo Xue Lu, Xiang An Qu
Xiamen, Fujian, China, 361105
We’re a manufacturer of custom metal signs based in Xiamen, China. All our products are made in our facility and shipped directly to customers in the United States.
Why China?
Our location in China allows us to offer factory-direct pricing, maintain complete quality control, and provide extensive customization options using state-of-the-art equipment.
Visit Us
While we primarily serve customers online, we welcome visitors to our facility. If you’re in the Xiamen area and would like to tour our manufacturing facility, please email us in advance to schedule a visit.
What Can We Help You With?
💬 General Inquiries
Have questions about our products, materials, or customization options? We’re happy to help!
🎨 Custom Design Assistance
Not sure how to bring your design idea to life? Our design team can help you create the perfect custom sign. Share your vision, and we’ll work with you to make it reality.
📦 Order Status
Wondering about your order status or tracking information? Email us with your order number, and we’ll provide an update.
🔄 Returns & Refunds
Have a concern about a product you received? Contact us within 7 days with photos and your order number. We’ll review your issue and work to resolve it quickly.
💡 Technical Support
Need help navigating our website, uploading designs, or placing an order? We’re here to guide you through the process.
🏢 Wholesale & Bulk Orders
Interested in ordering multiple signs or wholesale pricing? Email us with details about your project, and we’ll provide a custom quote.
Response Time
We strive to respond to all inquiries within 24 business hours, and often much faster!
What to expect:
- Email inquiries: Response within a few hours during business hours
- Design proofs: Delivered within 24-48 hours after order placement
- Order status questions: Same-day response when contacted during business hours
- Return/refund requests: Initial response within 24-48 hours
Weekends & Holidays: Messages received on Saturday afternoon, Sunday, or during Chinese holidays will be answered on the next business day.
Before You Contact Us
Quick Resources
You may find answers to your questions faster by checking:
- FAQ – Answers to common questions about ordering, shipping, customization, and more
- Shipping & Delivery – Information about shipping times, tracking, and customs
- Return & Refund – Details about our return policy and refund process
- About Us – Learn more about our company and manufacturing process
When Contacting Us, Please Include:
For Order Inquiries:
- Your order number
- Your email address used for the order
- Specific question or concern
For Design Help:
- Description of what you want
- Approximate size needed
- Any specific style preferences
- Reference images (if available)
For Return/Refund Requests:
- Order number
- Photos of the issue
- Clear description of the problem
- Date you received the order
Providing this information helps us assist you more quickly and efficiently!
Connect With Us
Stay Updated
Newsletter: Subscribe to our email list for:
- New product announcements
- Design inspiration
- Special promotions and discounts
- Helpful tips and guides
Contact Form
Need Immediate Assistance?
For Urgent Matters:
Email: [email protected]
WhatsApp: 1-507-478-4425
Urgent issues include:
- Order received damaged (contact within 7 days)
- Incorrect item received
- Time-sensitive design approvals
- Payment processing issues
For general questions and non-urgent matters, please allow up to 24 business hours for a response.
We’re Here to Help!
At Gstdb, customer satisfaction is our priority. Whether you’re placing your first order or your fiftieth, we’re committed to providing excellent service and creating custom metal signs you’ll love.
Don’t hesitate to reach out – no question is too small, and we’re always happy to help!
Office & Manufacturing Facility
Gstdb Manufacturing Facility
Bo Xue Lu, Xiang An Qu
Xiamen, Fujian, China, 361105
Mailing Address: Same as above
Email: [email protected]
Phone/WhatsApp: 1-507-478-4425
Website: www.gstdb.com
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time)
Saturday: 9:00 AM – 2:00 PM (China Standard Time)
Sunday: Closed
Thank You!
Thank you for your interest in Gstdb. We look forward to working with you to create your perfect custom metal sign!
Ready to get started? Browse our products or email us your custom design idea today!