Privacy Policy

Introduction

Gstdb (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.gstdb.com and purchase our products.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.

Information We Collect

Personal Information You Provide

When you place an order or interact with our website, we may collect the following personal information:

Contact Information:

Full name
Email address
Phone number
Shipping address
Billing address

Order Information:

Custom design specifications
Text, images, and files you upload for customization
Order details and preferences
Payment information (processed securely through third-party payment processors)

Communication Information:

Messages you send us via email, contact forms, or WhatsApp
Customer service correspondence
Design approval communications

Information Collected Automatically

When you visit our website, we automatically collect certain information:

Technical Information:

IP address
Browser type and version
Device information
Operating system
Referring website
Pages viewed and time spent on pages
Date and time of visit

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment

Process and complete your orders
Manufacture custom metal signs according to your specifications
Ship products to your address
Send order confirmations and tracking information
Communicate about your order status

Customer Service

Respond to your inquiries and requests
Provide design assistance and consultations
Resolve issues or complaints
Send important updates about your order

Business Operations

Improve our website and services
Analyze customer preferences and trends
Prevent fraud and enhance security
Comply with legal obligations

Marketing Communications (with your consent)

Send promotional emails about new products or special offers
Share news and updates about our company
Provide personalized recommendations

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any promotional email or by contacting us at [email protected].

International Data Transfers

Important Notice: Gstdb is based in Xiamen, China. When you place an order or provide information through our website, your personal information will be transferred to, stored, and processed in China where our business operations and servers are located.

What This Means for You

Your data will be transferred from the United States (or your location) to China
We process your information in China to fulfill your orders and provide customer service
We take appropriate measures to protect your information during transfer and storage
By using our services, you explicitly consent to this international data transfer

Data Protection Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data during transmission (SSL/TLS)
Secure servers and databases
Access controls and authentication
Regular security assessments
Staff training on data protection

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business:

Shipping Carriers:

DHL, FedEx, USPS, and other international carriers
We share your name, address, and phone number for delivery purposes

Payment Processors:

Secure payment gateways (e.g., Stripe, PayPal)
They process payment information according to their own privacy policies
We do not store complete credit card information on our servers

Website and Technology Services:

Web hosting providers
Email service providers
Analytics services (e.g., Google Analytics)

All service providers are contractually required to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to:

Legal processes (subpoenas, court orders)
Government requests
Protection of our rights and property
Prevention of fraud or illegal activities
Protection of safety of individuals

Business Transfers

If Gstdb is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Order Information: We retain order details for at least 3 years for accounting, warranty, and legal purposes.

Account Information: If you create an account, we retain your information until you request deletion.

Marketing Information: We retain marketing preferences until you opt out or request deletion.

You can request deletion of your personal information at any time by contacting us at [email protected].

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

Request a copy of the personal information we hold about you
Request that we provide your information in a portable format

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal retention requirements)

Objection and Restriction

Object to processing of your information for certain purposes
Request restriction of processing in certain circumstances

Withdraw Consent

Withdraw consent for processing where we rely on consent
Opt out of marketing communications

To Exercise Your Rights

Email: [email protected]
Phone: 1-507-478-4425
Mail: Gstdb, Bo Xue Lu, Xiang An Qu, Xiamen, Fujian, China, 361105

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience.

Types of Cookies We Use

Essential Cookies:

Required for website functionality
Enable shopping cart and checkout features
Remember your preferences during your session

Analytics Cookies:

Help us understand how visitors use our website
Provide insights to improve our services
Track website performance (e.g., Google Analytics)

Marketing Cookies:

Remember your interests for personalized content
Measure effectiveness of advertising campaigns
May be set by third-party advertising partners

Managing Cookies

You can control cookies through your browser settings:

Block all cookies
Delete existing cookies
Set preferences for specific websites

Note that blocking essential cookies may affect website functionality.

Third-Party Tracking

We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect information about your use of our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Security Measures

We take the security of your personal information seriously and implement industry-standard security measures:

Technical Safeguards

SSL/TLS encryption for data transmission
Secure servers with firewall protection
Encrypted storage of sensitive information
Regular security audits and updates

Organizational Safeguards

Access controls – only authorized personnel can access your information
Employee training on privacy and security
Confidentiality agreements with staff and partners
Incident response procedures

Your Responsibility

Use strong passwords for your account
Keep your login credentials confidential
Log out after using shared devices
Report any suspicious activity immediately

Important: While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

Third-Party Links

Our website may contain links to third-party websites, including:

Social media platforms
Payment processors
Shipping carriers
Partner websites

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

Categories of personal information collected
Sources of personal information
Business purposes for collecting information
Categories of third parties we share information with

Right to Delete

Request deletion of personal information we collected

Right to Opt-Out

Opt out of sale of personal information (Note: We do not sell personal information)

Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights

How to Exercise CCPA Rights

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your personal information based on:

Contract: To fulfill our contract with you when you place an order
Legitimate Interest: To improve our services and prevent fraud
Consent: For marketing communications and optional features

Your GDPR Rights

Right of access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

Data Transfers Outside EEA

If you are in the EEA and use our services, your data will be transferred to China. We rely on your explicit consent for this transfer and implement appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notice of Changes:

We will post the updated policy on this page
We will update the “Last Updated” date
For material changes, we may notify you via email
Your continued use of our services after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Gstdb

Email: [email protected]
Phone: 1-507-478-4425
WhatsApp: 1-507-478-4425

Mailing Address:
Gstdb
Bo Xue Lu, Xiang An Qu
Xiamen, Fujian, China, 361105

Business Hours (China Standard Time – UTC+8):
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

We will respond to all inquiries within 30 days.

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein, including the international transfer of your data to China.

Thank you for trusting Gstdb with your personal information.