Frequently Asked Questions
Last updated: January 3, 2026
Have questions about ordering custom metal signs? We’ve got answers! If you don’t find what you’re looking for here, feel free to contact us at [email protected] or call 1-507-227-9536.
🛒 Order Placement
Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal for your convenience.
Q: Is my payment information secure?
A: Absolutely. Our online store uses industry-standard SSL encryption technology to protect your payment information. All transactions are processed through secure payment gateways, ensuring your data is safe and protected throughout the checkout process.
Q: Do I need to pay sales tax?
A: Sales tax requirements vary by state. Applicable taxes will be calculated and displayed at checkout based on your shipping address.
Q: Can I pay over the phone?
A: Currently, all orders must be placed through our website to ensure accuracy for your custom specifications. This allows you to review your design, measurements, and details before submitting your order.
Q: What should I do if I get a payment error?
A: If you encounter a payment error:
- Verify your card details are entered correctly
- Check that your billing address matches your card’s registered address
- Ensure your card has sufficient funds/credit available
- Try a different payment method
- Contact your card issuer to ensure there are no blocks on your card
If the issue persists after trying these steps, please contact us at [email protected] and we’ll help you complete your order.
Q: Do you ship internationally?
A: Yes! We ship worldwide. International shipping is available to most countries, with delivery typically taking 10-20 business days. International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
🎨 Customization & Design
Q: Can I fully customize my metal sign?
A: Absolutely! Every sign we create is custom-made to your specifications. You can customize:
- Text: Any wording, font style, and size
- Graphics: Upload your own images, logos, or choose from our designs
- Dimensions: Various size options to fit your space
- Colors: Multiple color and finish options available
- Material: High-quality metal with durable powder coating
Q: What materials do you use?
A: We use premium-grade metal with professional powder-coated finishes. Our signs are designed for durability and longevity, suitable for both indoor and outdoor use. The powder coating provides excellent weather resistance and prevents rust and fading.
Q: What size options are available?
A: We offer a wide range of standard sizes, and we can also accommodate custom dimensions. Common sizes include:
- Small: 12″ x 8″ to 18″ x 12″
- Medium: 24″ x 12″ to 30″ x 18″
- Large: 36″ x 18″ and larger
For specific size requirements outside our standard options, please contact us at [email protected] for a custom quote.
Q: What file formats can I upload for custom designs?
A: We accept the following file formats:
- Vector files: AI, EPS, SVG (preferred for best quality)
- Image files: PNG, JPG, PDF
- Text documents: For text-only designs, you can simply type your text in the order form
Tip: For best results, use high-resolution images (at least 300 DPI) and vector files when possible.
Q: What if I don’t have a design ready?
A: No problem! You can:
- Use our online design tool to create your sign
- Provide us with text and let our team create a design for you
- Send us inspiration photos or sketches
- Describe what you want, and we’ll help bring your vision to life
Our design team is here to help make the process easy!
Q: Do I get to see a proof before production?
A: Yes! We will create a digital design proof and email it to you for approval before we begin production. This is your opportunity to review and confirm:
- Spelling and text accuracy
- Design layout and appearance
- Size and dimensions
- Colors and finish options
IMPORTANT: Once you approve the proof, production begins immediately and changes cannot be made. Please review carefully!
Q: How long do I have to approve my design proof?
A: We recommend reviewing and approving your proof within 2-3 business days. If we don’t hear back after 5 business days, we’ll send a reminder. Your order will not move to production until you approve the design.
📦 Order Processing & Shipping
Q: How long does production take?
A: Once you approve your design proof and payment is confirmed:
- Production time: 1-3 business days
- Processing & packaging: 1-2 business days
- Total: Most orders ship within 2-5 business days
Q: How long does shipping take?
A: Delivery times vary by location:
- Continental US: 3-7 business days after shipment
- Alaska & Hawaii: 7-10 business days after shipment
- International: 10-20 business days after shipment
Note: These are estimated timeframes. Delays may occur during peak seasons, holidays, or due to weather conditions.
Q: Is shipping free?
A: Yes! We offer FREE shipping on all orders within the United States. There is no minimum purchase required.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with:
- Your tracking number
- Link to track your package
- Estimated delivery date
You can track your package directly on the carrier’s website (UPS, FedEx, or USPS). Please note that tracking information may take 24-48 hours to update after shipment.
Q: Can I expedite my order?
A: For rush orders, please contact us at [email protected] before placing your order. We’ll do our best to accommodate your timeline, though expedited production may incur additional fees.
✏️ Changes & Cancellations
Q: Can I change my order after placing it?
A: Order modifications are possible only before production begins (typically within 24-48 hours of design approval). Once manufacturing starts, changes cannot be made due to the custom nature of the product.
If you need to make changes, contact us immediately at:
- Email: [email protected]
- Phone: 1-507-227-9536
Q: Can I cancel my order?
A: Yes, but only before production begins. Once you approve your design proof and we start manufacturing, the order cannot be cancelled because it’s being custom-made specifically for you.
To request cancellation, contact us as soon as possible at [email protected] with your order number.
Q: What if I made a mistake in my custom text or design?
A: This is why we send you a design proof for approval! The proof stage is your opportunity to catch any errors before production.
If the error is caught before approval: We’ll make corrections at no charge.
If you approve a proof with errors: Since you approved the design, we cannot offer a refund or replacement. We produce exactly what you approve, so please review carefully!
🔄 Returns & Replacements
Q: Can I return my custom metal sign?
A: Due to the custom, made-to-order nature of our signs, we cannot accept returns for:
- Change of mind
- Customer errors in approved designs (wrong text, spelling, etc.)
- Subjective dissatisfaction (“not what I expected”)
- Incorrect measurements provided by customer
- Color/finish variations from expectations
We DO accept returns for:
- Manufacturing defects
- Damage during shipping
- Wrong item shipped
- Production errors on our part
Q: What if my sign arrives damaged?
A: If your sign arrives damaged:
- Take photos of the damage and packaging immediately
- Contact us within 48 hours at [email protected]
- Include your order number and description of the damage
- We’ll review your claim and arrange for a replacement at no cost to you
Q: What if there’s a manufacturing defect?
A: We stand behind our quality! If you discover a manufacturing defect within 7 days of delivery:
- Contact us at [email protected] with photos of the defect
- Include your order number and detailed description
- Our quality control team will review (typically within 24-48 hours)
- If approved, we’ll produce and ship a replacement at no charge
Manufacturing defects we cover:
- Incorrect materials or finishes
- Physical damage during production
- Printing errors or quality issues
- Wrong dimensions (if we produced incorrectly)
- Missing hardware (if advertised as included)
Q: Who pays for return shipping?
A: For approved returns due to defects or our errors, you are responsible for return shipping costs to our facility. However, we will cover the cost of shipping the replacement to you.
We recommend using a trackable shipping method with insurance for returns.
Q: How long does it take to process a replacement?
A: Once we approve your replacement request:
- Production: 1-3 business days
- Shipping: 3-7 business days (US) or 10-20 business days (International)
- Total: Typically 5-10 business days for US customers
🛡️ Product Care & Warranty
Q: Are your metal signs weatherproof?
A: Yes! Our signs are made with high-quality metal and durable powder-coated finishes that are designed to withstand outdoor conditions. They are:
- Rust-resistant
- UV-resistant (won’t fade easily)
- Weather-resistant
- Suitable for both indoor and outdoor use
Q: How should I care for my metal sign?
A: Our signs require minimal maintenance:
For Indoor Signs:
- Wipe with a soft, dry cloth to remove dust
- Avoid harsh chemicals or abrasive cleaners
For Outdoor Signs:
- Clean periodically with mild soap and water
- Rinse with clean water and dry with a soft cloth
- Check mounting hardware periodically for tightness
- For best longevity, consider applying a clear coat sealant annually
Q: How do I install my metal sign?
A: Most of our signs come with pre-drilled mounting holes. You’ll need:
- Appropriate screws or nails for your wall type
- A level (to ensure straight mounting)
- A drill (for hard surfaces)
For outdoor installations, use weatherproof mounting hardware. Installation instructions are included with your order.
Q: Do you offer a warranty?
A: Yes! We stand behind the quality of our custom metal signs:
- Manufacturing defects: Covered for replacement within 7 days of delivery
- Material quality: Our signs are built to last for years with proper care
- Workmanship: Every sign undergoes quality inspection before shipping
Normal wear and tear, damage from improper installation, or exposure to extreme conditions beyond the sign’s intended use are not covered.
📧 Contact & Support
Q: How can I contact customer service?
A:
Email: [email protected]
Phone: 1-507-227-9536
Response Time: 12-24 hours (Monday-Friday)
Business Hours: Monday – Friday, 9 AM – 5 PM EST
Mailing Address:
Gstdb
21316 300th St
Rushmore, MN 56168
USA
Q: What if my question isn’t answered here?
A: We’re here to help! Please reach out to us via email or phone, and our customer service team will be happy to assist you with any questions or concerns.
💡 Tips for a Great Experience
Before Ordering:
- ✓ Measure your space carefully
- ✓ Choose colors that complement your décor
- ✓ Double-check all text for spelling and accuracy
- ✓ Review our size options and choose appropriately
During Design Approval:
- ✓ Review your proof carefully – production starts immediately after approval
- ✓ Check spelling, punctuation, and capitalization
- ✓ Verify dimensions are correct
- ✓ Confirm colors and finish options
- ✓ Print the proof to see it at actual scale if possible
After Receiving Your Sign:
- ✓ Inspect immediately for any damage or defects
- ✓ Report issues within 48 hours for fastest resolution
- ✓ Follow care instructions for longevity
- ✓ Leave us a review – we appreciate your feedback!
Still have questions? Contact us at [email protected] or call 1-507-227-9536. We’re here to make your custom metal sign experience amazing!