Order Placing Questions
Q: Do I need to pay sales tax? A: No, there is no sales tax on our site.
Q: What are the accepted payment methods? A: We accept major Credit Cards including Visa, MasterCard, American Express, and Discover.
Q: Do you accept international orders? A: Yes, we ship worldwide from China. We can deliver your custom metal signs to almost anywhere in the world via international express shipping services.
Q: Can I pay over the phone? A: Sorry, currently we don’t accept any payment over phone. Please visit our website to customize your metal signs and complete your payment online.
Q: Is my payment secure? A: All online payments are saved and secured. Our online store uses industry-standard SSL encryption technology to protect your private information. The encryption system provides you with security and peace of mind during the transaction process.
Q: What should I do if I get an error when paying with my credit card? A: If you encounter a payment error, please try placing the order again. Your previous unpaid orders will be automatically cancelled within 24 hours. Please verify with your credit card company that your card is in good standing. If multiple attempts fail, please contact us at [email protected] for assistance.
Customization Questions
Q: Can I fully customize my metal sign? A: Absolutely! We offer complete customization including text, graphics, size, color, and finish options for your iron metal signs.
Q: What material do you use for the signs? A: We primarily use high-quality iron material for our custom metal signs, which provides durability and excellent paint adhesion for long-lasting results.
Q: What are the size limitations? A: We can accommodate a wide range of sizes for your custom signs. Please contact us at [email protected] for specific size requirements and pricing.
Q: How long does customization take? A: Once your design is approved and payment is confirmed, customization typically takes 1 day to complete.
Q: How do I submit my design? A: You can upload your design files (AI, PNG, JPG, PDF formats supported), provide text descriptions, or use our online design tools. Our team will create a proof for your approval before production.
Q: Do you provide a design proof before production? A: Yes, we will send you a digital proof for approval before we begin manufacturing your custom metal sign.
Order Processing Questions
Q: Are all items available for customization? A: Yes, all our metal sign products listed on the website are available for customization. Each sign is made to order based on your specifications.
Q: Can I change my order after payment? A: Order modifications are possible within 1-3 days during our processing period, before production begins. Once manufacturing starts, changes cannot be made. Please contact [email protected] immediately if changes are needed.
Q: Can I cancel my order? A: Cancellation must be requested before production begins. We typically process orders within 1-3 days. After production starts, orders cannot be cancelled due to the custom nature of the product.
Q: How do I cancel an order? A: Please contact our Customer Service at [email protected] within 1-3 days of purchasing. Please note we are in China Standard Time (GMT+8).
Q: What are the shipping options and delivery timeframes? A: We arrange shipment within 1-3 days once your payment is confirmed and design is approved. Customization takes 1 day. International shipping typically takes 7-15 business days depending on your location. We use reliable international express services for safe delivery.
Q: How can I track my order? A: Once your order ships, we will email you the tracking number. You can track your package status on the carrier’s website. Please note that tracking information may take 24-48 hours to update initially.
After-Sales Questions
Q: How do I return a custom product? A: Due to the custom nature of our metal signs, we cannot accept returns unless there is a manufacturing defect or error on our part. If you receive a defective product, please contact us within 14 days of delivery with photos of the issue.
Q: What if my custom sign arrives damaged? A: If your metal sign arrives damaged during shipping, please contact us immediately at [email protected] with photos of the damage and packaging. We will arrange for a replacement at no additional cost.
Q: Do you offer a warranty? A: We stand behind the quality of our custom metal signs. If there are any manufacturing defects under normal use conditions, please contact us for resolution.
Q: How long will it take to process a replacement for defective items? A: For genuine manufacturing defects, we will process a replacement within 1-3 days after confirming the issue. Total replacement time including manufacturing and shipping is typically 10-20 business days.
Q: Will I have to pay additional fees for replacement of defective items? A: No, if the issue is due to our manufacturing error or shipping damage, we will cover all costs for replacement including shipping fees.
Q: How should I care for my iron metal sign? A: Our iron metal signs are treated for durability. For best results, avoid prolonged exposure to harsh chemicals and consider periodic cleaning with mild soap and water. Indoor signs require minimal maintenance.
Need Help? Contact us at [email protected] Business Hours: China Standard Time (GMT+8)