Security & Privacy Policy

Our site respects the privacy of our customers, which is extremely important to us. To better serve you and help you understand how your information is used on our site, we have outlined our privacy policy below.

1. Information We Collect We believe it’s important for you to know what types of information we collect when you visit our Custom Metal Signs store:

Registration and Ordering Information:

  • Personal Details: Name, Email Address, Phone Number, Password
  • Shipping Information: Street Address, City, State/Province, Postal Code, Country
  • Design Specifications: Custom text, design files, size preferences, material choices, quantity requirements
  • Payment Information: Billing address (payment processing is handled securely through third-party processors)

Design and Customization Data:

  • Uploaded images, logos, or design files for your custom metal signs
  • Text content and font preferences
  • Size, color, and material specifications
  • Special instructions or requests

2. How We Use Your Information Your information helps us:

  • Process and fulfill your custom metal sign orders from our manufacturing facility in China
  • Communicate with you about your order status and international shipping updates
  • Provide customer support for design questions or order modifications
  • Send promotional emails about new products and special offers (you can unsubscribe anytime)
  • Improve our website experience and product offerings
  • Maintain your account for faster future ordering

3. Privacy & Security

  • We never sell, trade, or rent your personal information to third parties
  • We use industry-standard SSL encryption to protect your data
  • Design files and custom content are stored securely and used only for your orders
  • All employees sign confidentiality agreements
  • Payment information is processed through secure, PCI-compliant payment gateways

4. Cookie Policy Our website uses cookies to:

  • Remember your login information and preferences
  • Analyze website traffic and optimize user experience
  • Enable shopping cart functionality
  • Provide personalized content and recommendations You can disable cookies in your browser settings, though some site features may not function properly.

5. Data Retention

  • Personal and order information: Retained for 7 years for business and tax purposes
  • Design files: Stored securely for 2 years to assist with reorders or warranty claims
  • Email marketing data: Retained until you unsubscribe
  • Website analytics: Anonymized data retained for 2 years

6. Third-Party Services We use trusted third-party services to operate our business:

  • Payment Processing: PayPal, Stripe, and other secure payment gateways
  • Email Services: For order confirmations and marketing communications
  • Shipping Partners: DHL, FedEx, UPS for international delivery tracking
  • Website Analytics: To understand site usage and improve customer experience These partners have their own privacy policies and security measures.

7. International Data Transfer As we manufacture in China and serve customers primarily in the United States and Canada:

  • Your information may be transferred to and processed in China for order fulfillment
  • We ensure appropriate safeguards are in place for international data transfers
  • All data transmission uses encrypted connections
  • We comply with applicable privacy laws in both jurisdictions

8. Your Rights You have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate data
  • Request deletion of your account and data (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Request a copy of your personal data To exercise these rights, contact us at [email protected].

9. Age Requirements Our services are intended for customers 18 years of age or older. We do not knowingly collect personal information from children under 18. If you are under 18, please have a parent or guardian place orders on your behalf.

10. Policy Updates We may update this privacy policy periodically. When we make changes:

  • We will post the updated policy on this page
  • We will update the “Last Modified” date
  • For significant changes, we will notify you via email
  • Continued use of our site constitutes acceptance of the updated policy

11. Contact Information For privacy-related questions or concerns, please contact us:

  • Email: [email protected]
  • Business Hours: Monday-Friday 9:00 AM – 6:00 PM (Beijing Time) / Sunday-Thursday 8:00 PM – 5:00 AM (EST)
  • Response Time: We aim to respond within 48 hours

12. Compliance We strive to comply with applicable privacy laws including:

  • Canadian Personal Information Protection and Electronic Documents Act (PIPEDA)
  • California Consumer Privacy Act (CCPA) for California residents
  • Other applicable state and provincial privacy regulations