Shipping & Return Policy

FREE SHIPPING & DELIVERY

Free Shipping

We offer FREE shipping on all orders! No minimum purchase required. Your custom metal signs will be delivered to your door at no additional cost within the continental United States.

Processing & Production Time

  • Production: 1-3 business days for custom metal sign creation and quality control
  • Processing: Orders are dispatched within 24-48 hours after production completion
  • Total: Most orders ship within 2-5 business days from order confirmation

Please note: Custom orders require design approval before production begins. Production time starts after you approve the final design proof.

Shipping Methods

We partner with trusted carriers including UPS, FedEx, USPS, and regional carriers to ensure your custom metal signs arrive safely. All orders are professionally packaged with protective materials to prevent damage during transit.

Delivery Time

  • Domestic (Continental US): 3-7 business days after shipment
  • Alaska & Hawaii: 7-10 business days after shipment
  • International: 10-20 business days after shipment (varies by country and customs)

Note: International orders may be subject to customs duties, taxes, and fees which are the responsibility of the customer.

Tracking Your Order

You will receive a tracking number via email once your order ships. Use this number to monitor your package’s progress online through your carrier’s website.

Delivery times may vary during:

  • Peak holiday seasons
  • Weather-related delays
  • Carrier service disruptions
  • Customs processing (for international orders)

Shipping Notifications

Email notifications are sent when:

  • Your order is confirmed
  • Your design proof is ready for approval (for custom orders)
  • Your order has shipped (includes tracking number)
  • Your package is out for delivery

If you don’t receive these notifications, please check your spam/junk folder or contact us at [email protected].

RETURN & EXCHANGE POLICY

Our Commitment

Your satisfaction is our top priority. Before initiating any return, please contact us via email at [email protected] to discuss the issue first. We’re here to help resolve any concerns.

Quality-Related Returns (Full Refund)

Within 7 days of receiving your custom metal sign, if you discover manufacturing defects or shipping damage, you may be eligible for a return and full refund.

Process:

  1. Contact us at [email protected] with photos of the defect or damage
  2. Include your order number and detailed description of the issue
  3. Our quality control team will review your claim (usually within 24-48 hours)
  4. If approved, we will provide return instructions

Return Requirements:

  • Items must be returned in original packaging and condition
  • You are responsible for return shipping costs to our facility in Minnesota
  • We recommend using a trackable shipping method with insurance
  • Return address will be provided upon approval: 21316 300th St, Rushmore, MN 56168, MN, USA

Refund Process:

  • Upon receiving and inspecting the returned item, we will process a full refund of the purchase price
  • Original shipping fees are not refundable (as we provide free shipping)
  • Refunds are issued to the original payment method within 5-10 business days
  • Our quality control team makes the final determination on whether issues are manufacturing-related

Manufacturing Defects We Cover:

  • ✓ Incorrect materials or finishes (not matching our specifications)
  • ✓ Physical damage during production (scratches, dents, warping)
  • ✓ Missing mounting hardware (if advertised as included)
  • ✓ Significant color variations from our standard color options
  • ✓ Printing errors or quality issues caused by our production process
  • ✓ Wrong size or dimensions (if we produced incorrectly)

Shipping Damage We Cover:

If your metal sign arrives damaged due to shipping:

  • Contact us within 48 hours of delivery with photos
  • Keep all original packaging materials
  • We will work with you to file a claim with the carrier
  • We’ll provide a replacement or full refund once claim is approved

CUSTOM DESIGN POLICY – NO RETURNS

IMPORTANT: Due to the personalized nature of custom metal signs, the following are NOT eligible for returns, refunds, or exchanges:

Not Covered:

  • ✗ Customer specification errors (incorrect text, dimensions, colors, or design details provided by customer)
  • ✗ Design dissatisfaction after approval and production
  • ✗ Size or finish changes after order confirmation
  • ✗ Spelling or text errors in customer-provided content
  • ✗ Color/finish appearance different from expectations (minor variations are normal)
  • ✗ “Not what I expected” or subjective dissatisfaction
  • ✗ Changed mind after production begins
  • ✗ Signs that have been installed, mounted, or altered
  • ✗ Clearance or final sale items

Why Custom Orders Are Final:

Custom metal signs are manufactured specifically for you based on your approved design. Once production begins, the materials and labor cannot be reused or resold. This is why we provide design proofs for your approval before production.

CUSTOMER RESPONSIBILITY

When ordering custom metal signs, customers are responsible for:

  1. Providing Accurate Information:
    • Correct text, spelling, and punctuation
    • Accurate dimensions and measurements
    • Proper color selections from our available options
    • High-quality images or logos (if applicable)
  2. Design Proof Approval:
    • Carefully reviewing the design proof we send you
    • Checking all text for spelling and accuracy
    • Verifying dimensions and specifications
    • Confirming colors and finishes
    • Understanding that production begins immediately after your approval
  3. Understanding Production Process:
    • Custom orders cannot be cancelled once production begins
    • Design changes after approval may incur additional fees
    • Production timeline starts after design approval
    • Color variations between screens and physical products are normal

Pro Tip: Take your time reviewing the design proof. Print it out, share it with others, and double-check everything before approving!

EXCHANGES

Exchanges are only possible for:

  • Manufacturing errors on our part
  • Defective products due to production issues
  • Wrong items shipped in error

Not eligible for exchange:

  • Custom design changes
  • Size modifications
  • Customer specification errors
  • Change of mind after approval

If you need a different size or design after ordering, you would need to place a new order at current pricing.

DAMAGED OR LOST PACKAGES

Package Marked as Delivered But Not Received:

  1. Check with neighbors or household members
  2. Look around your delivery location (porches, garages, mailroom)
  3. Contact the carrier with your tracking number
  4. Wait 48 hours (sometimes packages are marked delivered early)
  5. If still not located, contact us at [email protected] and we’ll help file a claim

Package Lost in Transit:

If tracking shows your package is lost or stuck for more than 10 days:

  • Contact us immediately at [email protected]
  • We will investigate with the carrier
  • Once confirmed lost, we’ll send a replacement or issue a refund

INTERNATIONAL ORDERS

Customs & Duties:

International customers are responsible for:

  • All customs duties, taxes, and import fees
  • Compliance with local import regulations
  • Any delays due to customs processing

We mark all packages accurately and cannot undervalue items for customs purposes.

International Returns:

Due to high international shipping costs, we handle international returns on a case-by-case basis. Please contact us before returning any international order.

NEED HELP?

For any shipping or return-related inquiries, please contact our customer service team:

Email: [email protected]
Phone: 1-507-227-9536
Response Time: 12-24 hours (Monday-Friday, business hours)

Mailing Address:
Gstdb
21316 300th St
Rushmore, MN 56168
USA

We’re here to help ensure your custom metal signs reach you safely and on time. If you have any concerns about your order, please don’t hesitate to reach out before leaving a review or filing a dispute. We want to make it right!

Tips for a Smooth Ordering Experience

  1. Measure Carefully: Double-check your space before ordering
  2. Review Proofs Thoroughly: This is your chance to catch any errors
  3. Choose Colors Wisely: Remember that screens display colors differently
  4. Provide Clear Images: If uploading logos or images, use high-resolution files
  5. Save Your Tracking: Keep your tracking number handy
  6. Inspect Upon Arrival: Check your sign immediately and report issues within 48 hours

Thank you for choosing Gstdb for your custom metal sign needs!